HobbyTown USA® provides the SMART Suite of programs for all franchise locations. The SMART POS and Ordering program, developed in-house, has surpassed 2 million hours of operational retail use in HobbyTown USA® stores. SMART is used to process sales, to create, send and receive product orders from vendors, to track and report on sales and purchase activity, and to effectively manage your product inventory and pricing, all using methods custom-fit to the HobbyTown USA® system.
The SMART Suite also includes software to assist with data backups, system maintenance, web-communication with the home office and e-commerce sites, and regular software upgrades. Our software development department is able to respond to our franchisees specific needs in an ever-changing retail marketplace. New software versions are available 3-5 times a year for no additional fee. Individual requests are always considered, and are often implemented and made available to the benefit of all store owners.
Our information technology support group will configure all of your computer systems, and ship them to your store ready to plug in and start making sales. Ongoing support of your software operations is provided by all departments at the home office, and we can help you maintain and upgrade or replace your equipment over the years to stay efficient and take advantage of current technological trends. After hours and on weekends, support is available via a 1-800 service.
Day in the life